ADMINISTRATIVE MANAGEMENT AND QUALITY CULTURE AT COMPAÑÍA APOLGUAÑA S.A.

Abstract

The eminent administrative management is an inescapable necessity in companies, because each activity carried out affects the performance of the organization. The culture of quality does not look for guilty, but considers each error that is made as an opportunity to improve the company's guidelines. The objective of the research is to analyze the importance of having a good administrative management directed with the culture of quality, to achieve the success of the Company APOLGUAÑA S.A. The theoretical bases focused on the independent variable administrative management and the dependent variable culture of quality based on administrative processes. Applied research was carried out based on a non-experimental, descriptive, bibliographic and mixed study because it has qualitative data, surveys were carried out on partners, administrative staff and managers. Among the results obtained, the shortcomings that the company presented due to the lack of knowledge of the importance of good administrative management and quality culture aimed at improving administrative processes were identified. Where it was concluded that the company must establish a training program for administrative personnel and improve the culture of quality for the benefit of the provision of the service.

Keywords: Quality culture, organizational structure, administrative management, administrative resources.