ADOPTION OF TECHNOLOGICAL TOOLS APPLIED TO ACCOUNTING AND TAX PROCESSES AMONG THE MEMBERS OF THE JIPIJAPA CHAMBER OF COMMERCE

Abstract

DOI: https://doi.org/10.46296/yc.v9i17.0751

Abstract

The objective of this study is to analyze the adoption of technological tools applied to accounting and tax processes among members of the Jipijapa Canton Chamber of Commerce. The research seeks to identify tax compliance and its impact on efficiency, with the goal of proposing improvements that will optimize efficiency. The research was conducted using a mixed approach, with qualitative and quantitative methods that included surveys conducted among Chamber of Commerce members and structured interviews. Data collection focused on the frequent use of technological tools, the training they receive in accounting and tax processes, and their perceptions of improvements in tax management. However, training in digital tools is required, as some members, when faced with difficulties, resist change, which generates certain delays in processes and partially limits efficiency. Thus, the research provides recommendations that allow strengthening technological adaptation to maintain efficiency, strengthen training, and business competitiveness.

Keywords: Accounting processes, training, tax obligations, technological tools, Chamber of Commerce.