DESIGN OF A PEDAGOGICAL QUALITY MANAGEMENT SYSTEM FOCUSED ON THE ISO 9001-2015 STANDARD FOR THE “RUBEN DARIO” SCHOOL OF CANTON MANTA

Investigation article

Abstract

The present research aims to propose the use of a quality management system based on the ISO 9001: 2015 standard as a tool that contributes to academic improvement at the Rubén Darío school, which allowed the establishment of specific objectives, themselves which were achieved through field research through the application of techniques such as surveys of teachers, administrative staff and authority, The results of the field research were subjected to analysis and theoretical debate under the guidelines and guidelines of the ISO 9001 standard -2015, after which the respective conclusions were established. On the other hand, the results validation process was carried out, reaching the conclusion that In the Rubén Darío Educational Unit, some deficiencies were found, such as, for example, it does not have a quality policy, nor quality objectives, a organization chart and there is also reprocessing that affects the administrative area, a vision and mission not very clear in addition to the ignorance of these in the staff. Through the use of research techniques, a survey was carried out on the institution's human talent, in order to carry out a study regarding the importance of the implementation of a quality management system. The conclusion guided the determination of recommendations such as executing the proposal for the design of a Quality Management System based on the ISO 9001: 2015 Standard in the Rubén Darío Educational Unit, to optimize its processes, allowing to provide an efficient service with quality and warmth to the community.

Keywords: Quality management, ISO 9001-2015 Standard, Institutional Development, Educational Institutions.