TECHNICAL MANAGEMENT FOR THE IMPROVEMENT OF THE OPERATING PROCESSES OF THE INTERNET COMPANY VISUALNET
Keywords:
Process, technical management, quality serviceAbstract
This research work is focused on the technical management of the operational processes in internet service companies, since it is very important because objectives are focused and the necessary resources are guaranteed to carry out the activities in the technical - operational process, the poor decision making could affect the company causing poor performance, however, the current state of the operating processes of the VISUALNET internet company will be detected for good management that allows to know defects are the activities that are being carried out in the strategic processes and operational, in many cases they are not taken into account and can negatively affect and lose advantage over the competition. At present, if companies want to remain in the market over time, they must make the right decisions that help improve and innovate their processes, with the purpose of satisfying the needs of their clients and retaining them, provoking a reaction among clients for their good recommendations, and cover more of the market. This project has a type of non-experimental research, theoretical method - empirical with a population of 502 people. For this reason, technical standards and processes were implemented, that is, people will develop more secure when acquiring their services, in addition, constantly train technical personnel to provide a quality service to their users that increases every day, providing a response in a timely manner, immediately to the different requirements that arise in the users of the Jipijapa canton.
Keywords: Process, technical management, quality service.
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